It's freeze-up season in Yellowknife — the lakes are locking in, and if your laptop has frozen up too, you're not stuck with it. Slow computer, scary pop-up, photos living on one dying hard drive? Pick a fixed-price package, reach out, and watch every click while it's fixed — from anywhere in the Northwest Territories.
A short remote look at the problem first — no charge, no deposit. You meet the tech, learn if it's fixable, and get the exact price confirmed before you commit to anything.
You see my screen work on yours, live, the whole session. Nothing happens behind your back.
When we hang up, the connection is gone. I keep no way back into your computer. Ever.
If the problem can't be fixed remotely, you pay nothing — your booking deposit comes back the same day, and you'll know exactly what the problem is and what to do next.
If the same problem comes back within a week, I look again for free.
Fixed-price packages from $39
Your own computer, fixed in the evening without leaving the house. Plus photo digitizing for the family archives in the closet.
Retainers from $199/month
An IT person for offices of 3–10 computers — too small for the big firms' minimums, too important to run on hope.
Every package is one flat price — no hourly meter running, no surprise bill at the end. It starts with a free 15-minute diagnosis; then a $25 deposit by Interac e-Transfer books your fix, and the balance is due at the end of the session.
For the laptop that takes forever to start and longer to think.
For pop-ups, weird browser pages, and “something's not right.”
New job, new laptop, or a home office that never quite worked.
Screen frozen with a warning and a phone number? Never call that number.
If you had one hour to leave, would your photos and documents survive?
A computer that's easier to use — and harder to be scammed on.
A monthly update-and-scan check plus priority booking, for people who'd rather never think about it again. Best added once we've already worked together — cancel anytime.
Decades of family photos, scanned properly and organized so the grandkids can actually open them. Your originals are hand-returned — never mailed anywhere — and you get everything back on USB plus a private online album only your family can see.
Fragile or sticky-album photos are handled one at a time on a flatbed — they just take a little longer.
No deposit for digitizing — you're trusting us with irreplaceable originals, so you pay in full only when your originals and finished files are returned to you.
For Yellowknife offices, clinics, firms, and shops running 3–10 computers. The big IT firms won't return your call at this size — this is built exactly for it. Run by an experienced Tier 3 IT professional.
$199 / month · up to 5 computers
$349 / month · up to 10 computers
It starts with a free 30-minute systems review call — a look at your setup and an honest read on what needs doing, before any commitment. Then, if you go ahead: an initial cleanup, an account & password audit (including accounts for people who left), MFA rolled out for everyone, and backups set up properly. The onboarding fee is paid up front. Most offices have at least one surprise in there.
Cyber-insurance applications ask, in writing: Is MFA enforced? Are backups tested? Is endpoint protection managed? If the honest answer is “no” or “we don't know,” premiums climb or coverage gets refused — and a leak of client files carries real legal obligations. A retainer turns all three answers into “yes,” with the quarterly report to prove it.
Send a message describing the problem (and the package you're eyeing, if you know it), your community, and a good time for a quick look.
A short remote look over Quick Assist — no charge, no deposit. You meet the tech, learn whether it's fixable, and get the exact package price confirmed.
Book your fix session with a $25 deposit by Interac e-Transfer to freezeupnorth@gmail.com. It comes straight off the package price. Can't fix it? The deposit is refunded the same day — no fix, no fee still holds.
At the agreed evening time, you open the link, approve the connection, and watch everything. Hang up and the access is gone.
Pay the balance by e-Transfer at the end of the session, then get a plain-English summary: what was wrong, what was done, what to watch for. Same issue back in 7 days? Free recheck.
Diagnosis is free — the first 15 minutes cost nothing and commit you to nothing. To book the fix, new customers send a $25 deposit by Interac e-Transfer to freezeupnorth@gmail.com; it comes off the package price, and the balance is paid by e-Transfer at the end of the session. If we can't fix it, the deposit is refunded the same day. Need to reschedule? Your deposit moves free to one new time. Monthly plans (Care Plan and business retainers) are settled monthly by e-Transfer for now. Online card payment is coming soon.
Dead hardware: a failed hard drive, cracked screen, swollen battery, a machine that won't power on or won't start Windows at all. Anything that needs hands inside the case, and data recovery from a physically dead drive — that's a specialist lab job.
A remote session still earns its keep on most of these: a drive-health check can tell you in ten minutes exactly which part to buy and which local shop to visit, instead of paying for a full diagnostic visit. And if it truly can't be fixed remotely, no fix, no fee — any booking deposit is refunded the same day.
Don't call the number, don't pay anything, and don't let anyone who calls you connect to your computer. Nine times out of ten it's a fake — a web page pretending to be a lock. Close the browser or restart the machine, then reach out for a Scam Rescue ($39) and we'll make sure nothing nasty was left behind.
If files really have been renamed and won't open, that's genuine ransomware: unplug the network cable, turn Wi-Fi off, stop using the machine, and get in touch. Never pay a ransom — recovery means rebuilding clean and restoring from backup, which is exactly what the Evacuation-Proof Backup sets you up for.
With Freeze-Up North: you start the connection, you watch every move on your own screen, and you can end it at any second. When the session ends, there is no leftover access — no password kept, no back door. You're also dealing with a local Yellowknife person, not an overseas call centre that called you out of the blue. Never accept a remote session from anyone who phones you unsolicited.
Everywhere in the Northwest Territories — remote sessions work the same in Inuvik, Hay River, Fort Smith, Fort Simpson, Norman Wells, or a community with no local tech at all. All you need is a computer that turns on and an internet connection. Photo digitizing pickup and hand-return is Yellowknife-area.
A Windows computer that boots up and connects to the internet, and you sitting in front of it at the agreed time. That's it — the connection tool is built into Windows, nothing to buy or install ahead of time.
Three steps, all by Interac e-Transfer, all in Canadian dollars. First, the diagnosis is free — a 15-minute remote look at the problem, no charge and no deposit, where you find out whether it's fixable and get the exact package price confirmed.
Then a $25 deposit books your fix session — send it by Interac e-Transfer to freezeupnorth@gmail.com. It comes off the package price — on a $99 Deep Clean, for example, you'd pay $25 to book and $74 at the end. Finally, the balance is paid by e-Transfer at the end of your session.
And no fix, no fee still holds: if we can't fix it, your deposit is refunded the same day. Photo digitizing is the one exception — no deposit there; you pay in full when your originals and files are returned. Monthly plans are settled monthly by e-Transfer for now; online card payment is coming soon.
Life happens — especially up here. Your $25 deposit moves free to one new time, no questions and no fee. Just message before your session and we'll find another evening.
If the same issue returns within 7 days of your session, it's looked at again for free. If it turns out to be something new, you'll be told honestly before any new charge.
Freeze-Up North is brand new and currently welcoming its first founding clients. There's no booking system yet on purpose — you message a real person on Facebook, or email us at freezeupnorth@gmail.com. Start with a free 15-minute diagnosis, then book the fix with a $25 e-Transfer deposit and pay the balance at the end of your session.
Three things, and you're done — use the panel on the left to put them together, copy them, and paste them into your Facebook message or an email to freezeupnorth@gmail.com:
What happens next: a reply from a real person (this is a one-person local business, not a call centre) and a time for your free diagnosis — a short remote look where you learn whether it's fixable and get the exact price confirmed. If you go ahead, a $25 e-Transfer deposit books the fix session (it comes off the price, and it's refunded the same day if we can't fix it), you watch everything during the session, and the balance is paid by e-Transfer at the end. Online card payment is coming soon.
The guarantees stand on every session: you watch everything, zero access is kept afterwards, no fix means no fee, and the same problem returning within 7 days gets a free recheck.